River Rapids Pet Hospital + Clinic - Hospital Policies

River Rapids Pet Hospital + Clinic

1615 Coon Rapids Blvd NW
Coon Rapids, MN 55433



Appointment Policy:

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases will always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

Please call us if your pet is sick or injured. We have a limited number of "drop-off" appointments available each day. You will leave your pet with us for the doctor to examine in between other appointments. We will then call you to discuss how to help your pet feel better.

Patient Arrival Policy:

For your pet's protection, and that of other pets and people, all dogs must be on a leash and properly controlled while in the waiting area, exam rooms and yard. You may let your dog off—leash in our fenced backyard, but please make sure he/she does not escape. Some pets can jump fences or dig underneath them to escape. They may also sneak out when someone comes through the gate.

All cats must be presented in an appropriate cat carrier or on a leash.

Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. They may act differently than at home and try to run away or ignore your requests -- this is normal!


Fecal Samples:

We recommend checking a fecal (poop) sample to screen for intestinal parasites once yearly in all dogs and cats, as well as whenever your pet has developed vomiting or diarrhea. Even indoor pets can pick up parasites, and some intestinal parasites can be spread to humans, especially small children or immuno-compromised individuals. Please plan to bring a fecal sample to your pet's visit if they are due for their annual fecal test or if they are experiencing GI upset.

Tips for a collecting an accurate fecal sample:

  • Aim to bring us at least 1 teaspoon of stool.
  • It is fine if there is cat litter on the sample.
  • No frozen samples, please!
    • Freezing damages parasite eggs and makes them difficult to identify.
  • Samples should be no more than 24 hours old
    • If the stool is hard or crumbly, it is too dry for testing.
    • Stools that have been outside on grass for several hours often get contaminated with fly larva or other types of parasites; fresher is better!



Payment Policy:

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, CareCredit, cash, Apple Pay and Google Pay. 

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